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Privacy Policy

This privacy notice explains how we at Moonrise Lodges use any personal information we collect about you.

 

What information we collect about you

When making a booking with us we collect the name of the lead party member, their home address, email and telephone number. We also collect a debit or credit card number to take the required deposit.

 

How we use this information we hold on you

We use your home address as apart of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and follow up emails regarding directions and key collection.

After your stay you will receive an automatic email from our booking system checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.

We will only use your telephone number in case of emergency and/or we haven’t been able to contact you via email.

 

How your data is stored

All of the personal and debit/credit card data you supply to us as part of the booking process is stored securely on a third-party site, Supercontrol.

Neither we nor Supercontrol will share your information with any third party unless there is a legal reason to do so.

 

Marketing

We would like to stay in touch with you to send information about Moonrise Lodges, any special offers we may have or local events. We send occasional emails (normally no more than one or two a quarter) to people on our mailing list. The mailing list is managed by a secure third party, Mailchimp. You may change your preferences or unsubscribe via Mailchimp at any time. Neither we nor Mailchimp will pass your details onto any third party.

The owners of Moonrise Lodges are the only holders of login details to Google Analytics.

 

Guest Registration

We are required by law to collect the following information on all our non UK guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests

  • Name and nationality

For non-commonwealth guests

  • Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

Social media features and widgets on our website are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

 

IP addresses

We may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.

 

Retaining personal information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Opt out

Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.

Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

 

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at moonriselodges@hotmail.com

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